FAQs

Orders:

What Shipping Methods Are Available? Bring of had which their whose you're it own?

At our company, we take pride in providing our customers with reliable and efficient shipping methods. That’s why we have partnered with J&T express, a reputable courier service, to deliver your packages safely and quickly. With J&T express, we can ensure that your orders are in good hands and will arrive at your doorstep within 3-4 business days.

How Long Will it Take To Get My Package?

We understand that receiving your package in a timely manner is important to you, which is why we make every effort to ensure that your order is processed and delivered as quickly as possible. Once your order has been confirmed, we will package your items securely and ship them out using our trusted shipping partner. Depending on your location, you can expect to receive your package within 3-4 business days.

How Do I Track My Order?

To make sure you’re always in the loop about your order status, we will provide you with a tracking ID via mobile or WhatsApp. This will allow you to track your package every step of the way and know exactly when it will be delivered.
We provide you with a tracking link that you should receive on the email that you used to order your device from DGE.

How Do I Place an Order?

Browse the website: Visit our website and browse through our selection of products.
Add to Cart: Once you find a product you’re interested in, click the “Add to Cart” button to add it to your cart.
Review Your Cart: Review the items in your cart to make sure you have everything you need. You can adjust the quantity of items, remove items, or continue shopping.
Checkout: When you’re ready to place your order, click the “Checkout” button to proceed.
Login or Create an Account: If you haven’t already, you’ll need to log in or create an account in order to proceed with your order. This step ensures a smooth checkout process for future orders.
Enter Shipping Information: Enter your shipping information, including your full name, shipping address, and contact information.
Enter Payment Information: Enter your payment information to complete your order. We accept various payment methods, including credit/debit cards and online payment services.
Confirm Order: Review your order summary, including the products you’re purchasing, the shipping method, and the total cost. If everything looks correct, click the “Confirm Order” button to complete your purchase.
Receive Confirmation: Once your order has been confirmed, we will send you a confirmation email with the details of your order, including the estimated delivery date and tracking information. You can also track your order using the tracking ID sent to you via mobile/WhatsApp.

How Should I to Contact if I Have Any Queries?

We’re always here to help and assist you with any queries you may have. If you have any questions or concerns about your order, products, or anything related to our website, you can contact us through the following methods:

Contact Form: You can fill out the contact form on our website, which is a simple and convenient way to reach out to us. You’ll need to provide your name, email address, and your message or query. We’ll get back to you as soon as possible.
Live Chat: We also have a chat option on our website, where you can chat with one of our customer service representatives in real-time. This is a great option if you need immediate assistance and prefer a quick response.
Email: You can also email us at info@dgeme.com. This is a great option if you prefer to communicate through email or if you have a detailed query that you’d like to send in writing.

No matter which method you choose to contact us, we’re committed to providing you with the best customer service experience possible. Our team will do our best to answer your queries in a timely and helpful manner, and we’ll work with you to resolve any issues or concerns you may have.

Do I Need an Account to Place an Order?

In order to place an order, you will need to create an account with us. This allows us to keep your information secure and ensures a smooth checkout process for future orders. Once you’ve created an account, you’ll be able to browse our product selection, add items to your cart, and place an order in just a few clicks.